Terms of Service

These Terms of Service (these "Terms") explain the relationship between you and TRO Matcher (a business operating in Georgia). When you create an account and use the TRO Matcher service at tro-matcher.com (the "Service"), you're agreeing to these terms.

If you don't agree with these terms, don't use the Service. It's that simple.

These terms were last updated on January 22, 2026. We may update them from time to time—it's your responsibility to check this page periodically. See Section 12 for details.

Our Privacy Policy explains what we do with your data. These terms explain the rules of our relationship. Read both—they work together.

We know you don't have time to read 50 pages of legal jargon. Here's what matters:

Age Requirement

You must be at least 18 years old (or the age of majority in your jurisdiction) to use TRO Matcher. If you're under 18, don't sign up.

If you're a parent or guardian and believe your child created an account, email support@tro-matcher.com. We'll delete it.

Business Use

TRO Matcher is designed for small and medium businesses. You represent and warrant that:

• You have authority to enter this agreement (you're authorized to sign up on behalf of your business)
• You will use TRO Matcher only for lawful purposes
• You have the right to upload all invoices and documents you process

Account Creation

When you sign up:

• We ask for your email and password
• You choose a subscription tier (FREE, STARTER, or PRO)
• That's it. We don't require tons of personal information.

Your Account Is Yours

• Keep your password private
• Don't share your login credentials with anyone
• If someone gains unauthorized access, tell us immediately
• You're responsible for all activity on your account, even if someone else uses it

Verification

For paid plans, we may verify your identity or payment method. This is standard and protects against fraud.

What You Can Do

• ✓Upload invoices in 8 formats: PDF, PNG, JPEG, WebP, HEIC, CSV, DOCX, XLSX (max 50MB per file)
• ✓Multi-file invoices (up to 20 files per invoice) and batch uploads (up to 10 invoices at once)
• ✓Compare 2-5 vendors per comparison
• ✓Export invoices as CSV or XLSX, comparisons as CSV or PDF
• ✓Get priority support (STARTER/PRO) including live chat (PRO)
• ✓Contact support anytime
• ✓Delete your account and data anytime

What You Cannot Do

Don't do these things:

Why We Care About This

If someone hacks our system, everyone loses access. If someone uploads confidential data without permission, we're legally liable. We protect these rules to protect all users.

What Happens If You Violate These Rules

• First offense: Warning email explaining the problem
• Repeated violation: Account suspension (you lose access but can request data export)
• Serious violation: (hacking, illegal use) Immediate account deletion + potential legal action
• Court orders: We comply with valid legal requests

Pricing and Plans

We offer three subscription tiers:

Prices are in USD. If you're in the UK or EU, VAT is added at checkout.

Upgrading and Downgrading

Upgrading: You can upgrade anytime through your account settings. We'll prorate the charge (charge you only for the days you use the new plan).

Downgrading: You can downgrade anytime. The change takes effect at the start of your next billing period. You don't get a refund for the current period.

Billing Details

• Billing occurs on the same date each month
• If payment fails, we'll retry 3 times over 5 days
• If payment keeps failing, we'll downgrade you to FREE after 15 days

Payment Processing

We use Paddle to process payments. When you subscribe:

• You provide billing information directly to Paddle
• Paddle processes the charge and handles your receipt
• We receive only: email, subscription tier, payment status
• Paddle complies with global security standards (PCI DSS, etc.)

For questions about charges or payment, contact Paddle (we're not the payment processor).

Cancellation and Refunds

• Cancel anytime through Settings > Subscription > Cancel
• Cancellation takes effect immediately
• You keep access through the end of your current billing period
• For example, if you pay on January 15 and cancel on January 20, you have access until February 15

For refunds: Paddle handles all refund requests through their policy. We don't process refunds directly. Contact Paddle for refund requests within 30 days of purchase.

No Auto-Renewal Tricks

• Your subscription auto-renews on the same date each month
• You can cancel anytime
• No sneaky auto-enrollment in higher tiers
• No surprise charges ever

Let's be clear about who owns what. This affects your ability to use and keep your data.

How Does Our AI Work?

We use Google Gemini AI to extract data from your invoices. The AI is designed to be fast and accurate, but it's not perfect—no AI is.

Why Confidence Scores Matter

Every extraction includes confidence scores so you know which fields to double-check:

What We Show You

When we extract an invoice, we show confidence scores:

• High confidence (90%+): "This field is probably correct"
• Medium confidence (70-89%): "This field might be correct, worth checking"
• Low confidence (<70%): "This field is uncertain, please review"

What This Means

You're in control. You see the data before using it. You can:

• Correct extracted data directly in our system
• Re-extract with a clearer image or different angle
• Type it manually if AI doesn't work
• Delete the extraction and try again

You're never forced to use AI-extracted data. You have final review always.

If We Get It Wrong

• You correct it and move on (most common)
• It's not our fault if you approve incorrect data without reviewing
• It IS our fault if we don't flag low-confidence fields
• If we consistently mis-extract the same field type, we'll improve it

Reduced Accuracy For

• Handwritten invoices (AI can read them, but with reduced accuracy)
• Non-English invoices (AI is optimized for English; other languages may have reduced accuracy)
• Highly custom invoice formats (let us know and we'll improve)
• Scanned PDFs with poor image quality (AI can read them, but clearer images produce better results)

Hit one of these? Email support@tro-matcher.com with the invoice. We'll process it manually or work on improving AI for that type.

Here's What We Do Cover

• ✓We encrypt your data with industry-standard encryption
• ✓We back up your data regularly
• ✓We address bugs and security vulnerabilities when reported
• ✓We strive to maintain high service availability. Service may be affected by maintenance windows, third-party dependencies, and factors beyond our control (see Section 17 Force Majeure). We do not offer a formal SLA
• ✓We comply with GDPR and other privacy laws

Here's What We Don't Cover

Maximum Liability Cap

If something goes really wrong and we're legally at fault, here's our maximum liability:

The greater of: (a) Amount you paid us in the last 12 months, or (b) $50

Example: If you paid us $588 over 12 months ($49/mo PRO) and something goes wrong, we're liable for maximum $588, not $10,000.

Why: This is standard for SaaS. Insurance and risk management require caps.

This Doesn't Cover

This limitation doesn't apply to:

• Bodily injury or death (we'll be fully liable)
• Fraud or intentional misconduct
• Violation of law (we're still fully liable)

Disclaimer: Service Provided "As Is"

To the maximum extent permitted by applicable law, we expressly disclaim all warranties, representations, and conditions, express or implied, including but not limited to:

• Merchantability: We do not warrant that the Service is fit for commercial sale or use
• Fitness for a particular purpose: We do not warrant that the Service will meet your specific requirements or expectations
• Non-infringement: We do not warrant that the Service will not infringe third-party rights
• Accuracy: We do not warrant that AI-extracted data, recommendations, or any Service output will be accurate, complete, reliable, or error-free
• Availability: We do not warrant uninterrupted, timely, secure, or error-free operation
• Results: We do not warrant that the Service will produce any particular results or that it will be suitable for your intended use

YOU ACKNOWLEDGE THAT YOU HAVE NOT RELIED ON ANY REPRESENTATION OR WARRANTY NOT SET FORTH IN THESE TERMS.

Translation: We provide a tool to assist you, not a guarantee of outcomes. Always verify AI output and don't rely solely on this Service for critical business decisions.

You Must Own the Right

When you upload an invoice, you represent and warrant that:

• ✓You have the legal right to process and use that invoice
• ✓You own the business that received the invoice
• ✓Or you have explicit permission to process it on behalf of the business
• ✓You're not violating anyone's confidentiality or privacy

What About Other People's Data on Invoices?

Invoices often contain other people's information:

• Vendor employee names
• Vendor addresses and phone numbers
• Payment account details (partially)

You're responsible for ensuring that processing these invoices doesn't violate:

• Privacy laws (GDPR, CCPA, etc.)
• Confidentiality agreements
• Employment laws
• Banking secrecy laws

We're Not Responsible If

• You upload confidential data you shouldn't have
• You process invoices without proper authorization
• You violate privacy laws

We Are Responsible For

• Keeping that data secure once it's here
• Deleting it when you ask
• Not selling it to third parties

Indemnification

You agree to indemnify (reimburse) us if:

• You upload something you don't have the right to upload
• Someone sues us because of data you uploaded
• You violate privacy laws using our tool

Translation: If you break the law with our tool, you're responsible for the legal consequences.

This is a quick summary. For complete details, see our Privacy Policy.

Your Invoice Data

• You control it completely
• We process it using Google Gemini AI
• Your invoices are not used to train Google's AI (Google promises this in their DPA)
• You can export invoices as CSV, comparisons as CSV or PDF
• You can delete invoices anytime from your Invoices page
• If you delete your account, invoices are deleted within 90 days

Your Account Data

• Email, name, password (hashed), subscription tier
• Used only to run your account and send billing notifications
• Never sold to anyone
• Deleted when you request account deletion

What We Track

• Features you use (helps us improve the product)
• Errors in the system (helps us fix bugs)
• Extraction metrics (accuracy, time, etc.)

Not Tracked

• Where you live
• Your browsing history
• Your personal life or other website activity
• Third-party data from other websites

Who We Share Data With

Sub-Processors

For GDPR compliance, a complete list of our sub-processors (third parties who process data on our behalf) is available upon request. Email support@tro-matcher.com with "Sub-Processor List" in the subject line.

We will notify you of any new sub-processors at least 30 days before they begin processing your data. You may object to new sub-processors by contacting us within that period.

Data Protection Rights

You have the right to:

• Access your data (export from your Invoices or Comparisons page)
• Correct inaccurate data (edit invoice details)
• Delete your data (delete invoices from your Invoices page, or email support for full account deletion)
• Data portability (export as CSV)
• Object to processing (email support)

Data Request Response Time (Legal Requirement)

Per applicable law (GDPR, CCPA, etc.), we process data rights requests within required legal timelines—typically 30 days, extendable to 60-90 days for complex requests as permitted by law.

GDPR, CCPA, PIPEDA Compliance

• GDPR (EU): You have rights under Articles 15-20
• CCPA (California): You have rights to know, delete, and opt-out
• PIPEDA (Canada): You have rights to access and correct
• Australian Privacy Act: You have rights under APPs

You Can Cancel Anytime

To cancel your subscription:

1. Go to your Profile page
2. Find the Subscription section and disable auto-renewal
3. Done. Takes 60 seconds.

What happens:

• Your subscription ends at the end of your current billing period
• You keep access until that date
• After that, you're downgraded to FREE tier
• Your data stays in the system unless you delete it

Account Deletion

You can delete your entire account:

1. Email support@tro-matcher.com with your account deletion request
2. We verify your identity
3. We delete your account and all associated data

What gets deleted:

• Email, name, password
• All invoices and comparisons
• Account settings
• Support tickets

What we keep:

• Billing records (required by law for tax/accounting)
• Aggregated analytics (used to improve product, non-identifying)
• Backups (deleted after 90 days)

You can request data deletion anytime, and it's processed within 30 days.

Export Before You Delete

Before deleting your account:

1. Export your invoices as CSV and comparisons as CSV or PDF from the app
2. Download and save those files for your records
3. Then request account deletion via email

We'll keep the data for 30 days after deletion request, so you can change your mind.

We Can Cancel If

We reserve the right to cancel your account if:

• You violate our Acceptable Use Policy
• You don't pay your bill for 30+ days after reminders
• You hack or try to break into our system
• You use the service for illegal purposes

If we cancel your account:

• We'll send warning email (unless it's serious)
• Your data is marked for deletion
• You have 30 days to request export before permanent deletion
• We'll explain why we cancelled

Service Shutdown

If we ever shut down TRO Matcher:

• We'll announce 90 days in advance
• You can download all your data
• We'll help you export to CSV
• Your data won't be sold or shared

This is your protection: you always own your data and can leave.

We Might Update These Terms

We reserve the right to update these Terms. We do this for:

• Compliance with new laws
• Clarifying confusing language
• Adding new features
• Fixing mistakes

Your Responsibility to Stay Updated

• We post all changes on this page with a new "Last Updated" date
• It's your responsibility to check this page periodically
• If you disagree with changes, you can cancel your subscription

If You Disagree with Changes

If we make changes you don't like:

• You can cancel your subscription anytime
• Your data stays yours and can be exported before leaving

Continuing Use = Acceptance

If you use TRO Matcher after the change date, you're accepting the new terms. If you don't accept, you must cancel.

We won't blindside you. We'll be transparent about changes.

Service Provided "As Is"

The Service and all data processing activities are provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, either express or implied.

We disclaim all warranties, including:

• Merchantability (that it'll work)
• Fitness for a particular purpose (that it'll do what you want)
• Non-infringement (that it won't violate anyone's rights)
• Accuracy of AI (that it'll be 100% right)
• Uninterrupted service (that it won't have outages)

No Guarantee of Security

While we implement industry-standard security, no system is 100% secure. We cannot guarantee that unauthorized third parties will never defeat our security or access your data. You use the Service at your own risk.

Data Breach Notification

If we suffer a data breach that puts your rights and freedoms at risk, we will notify:

• You (directly, via email)
• Relevant supervisory authorities (as required by applicable law)

Notification timelines vary by jurisdiction:

• EU/UK (GDPR): 72 hours to supervisory authority; without undue delay to affected users
• California (CCPA): Without unreasonable delay; most expedient time possible
• Australia (NDB Scheme): Within 30 days of becoming aware
• Canada (PIPEDA): As soon as feasible after determining real risk of significant harm
• Other jurisdictions: As required by applicable law

Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for:

• Indirect damages (lost profits, lost revenue, lost data)
• Incidental damages (reduced performance, downtime)
• Special damages (business losses)
• Consequential damages (cascade failures)
• Punitive damages (damages meant to punish)

Even if advised of the possibility of such damages.

Our Total Liability

Our total liability for any claim is limited to the greater of:

(a) The amount you paid us in the last 12 months, or (b) $50

Exceptions to This Limitation

This limitation doesn't apply to:

• Death or personal injury (we're fully liable)
• Fraud or intentional misconduct (we're fully liable)
• Gross negligence (we're fully liable)
• Violation of law (we're fully liable)
• Where law prohibits limitations (we comply with law)

Third-Party Services

Our Service relies on third parties (Google, Paddle, etc.). We're not responsible for their acts or omissions, including:

• Security incidents
• Service disruptions
• Changes to their terms or data practices

Your use of our Service means you accept these dependencies.

Suspension

We may suspend your account (disable access) if:

• You violate the Acceptable Use Policy
• You hack or attempt to breach security
• Your account shows fraudulent activity
• You don't pay your bill for 30+ days after reminders

When suspended:

• You can't log in or use features
• Your data is safe and won't be deleted
• You have 30 days to resolve the issue
• If resolved, access is restored

We'll notify you before suspension (unless you're hacking us).

Termination

We may terminate your account (delete it) if:

• You've been suspended for 90+ days without resolving the issue
• You use the service for illegal purposes
• You repeatedly violate terms despite warnings
• We decide to shut down the service

When terminated:

• Your account is deleted
• Your data is marked for deletion
• You have 30 days to request export
• After 30 days, data is permanently deleted

Self-Termination

You can terminate your subscription anytime through Settings > Subscription > Cancel or by emailing support@tro-matcher.com with "Cancel Subscription" in the subject.

Survival

Sections that survive termination:

• Your data ownership
• Limitation of liability
• Governing law
• Any amounts you owe us

Translation: Even if we terminate, you own your data and can export it.

Good Faith Negotiation First

If you have a dispute with us:

1. Email support@tro-matcher.com with "Dispute" in subject
2. We'll review your concern
3. We'll try to resolve it fairly

Location and Governing Law

These Terms are governed by the laws of Georgia, without regard to conflict of laws principles.

You can sue us in Georgian courts OR in your local court if applicable law gives you that right.

Exceptions for Data Protection

Your local data protection laws ALWAYS apply. For example:

• GDPR applies if you're in EU (even though we use Georgia law)
• CCPA applies if you're in California
• You can file complaints with your local data protection authority

Class Action Waiver

To the extent permitted by applicable law, you agree not to bring or participate in class action lawsuits, collective arbitrations, or representative proceedings against us. Disputes are individual, one-on-one between you and us. This waiver does not apply where prohibited by law (including in the EU, Quebec, and certain other jurisdictions).

Small Claims

You retain the right to bring small claims in small claims court if applicable.

Your location determines which additional privacy laws protect you. Here are the key protections:

Events Beyond Our Control

Neither we nor you will be liable for any delay or failure to perform obligations under these Terms if the delay or failure is due to circumstances beyond reasonable control ("Force Majeure Event").

Force Majeure Events include, but are not limited to:

• Natural disasters (earthquakes, floods, hurricanes, fires)
• Acts of God, pandemics, or epidemics
• War, terrorism, civil unrest, or armed conflict
• Government actions, embargoes, or sanctions
• Labor disputes, strikes, or lockouts
• Internet or telecommunications failures beyond our reasonable control
• Third-party service provider outages (Google, Paddle, AWS, etc.)
• Cyberattacks, DDoS attacks, or hacking attempts
• Power outages or utility failures
• Any other circumstances beyond the reasonable control of the affected party

Our Obligations During Force Majeure

If a Force Majeure Event occurs:

• We will notify you as soon as reasonably practicable about the event and its expected duration
• We will use commercially reasonable efforts to minimize the impact and resume normal operations
• Our obligations under these Terms will be suspended for the duration of the event
• If the event continues for more than 30 days, either party may terminate without liability

Your Rights During Extended Outages

If a Force Majeure Event prevents us from providing the Service for more than 14 consecutive days:

• You may request a pro-rata refund or credit for the affected period
• You may cancel your subscription without penalty
• We will provide advance notice when service is expected to resume

Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and us regarding the Service.

If you've signed a separate Service Agreement with us, that takes priority over these Terms for any conflicting provisions.

Severability

If any provision is found to be unenforceable, the rest of the agreement remains in effect. We'll replace the unenforceable provision with one that's enforceable and achieves the same intent.

Waiver

If we don't enforce a provision, that doesn't mean we've waived it. We reserve the right to enforce it later.

Assignment

We can assign these Terms to another company if:

• We merge with or are acquired by another company
• We sell our assets
• We give you 30 days' notice and you can cancel if you disagree

You cannot assign these Terms without our written consent.

Notices

We'll send you legal notices by:

• Email to the address on your account
• Posting on our website
• Certified mail to your address

You should send us notices by email to support@tro-matcher.com with "Legal Notice" in the subject.

No Partnership

Using TRO Matcher doesn't create a partnership, agency, or employment relationship between you and us. We're independent.

Other Provisions

• Section headings are for convenience only and don't affect interpretation
• These Terms can be executed in counterparts (multiple copies)
• These Terms are the result of negotiation between sophisticated parties
• The Service is subject to US export control laws. You agree not to use it in violation of export restrictions.

Questions or Concerns?

Legal Notices

For legal matters, use:

Exercise Your Rights

For privacy rights requests (access, deletion, etc.), use:

Business Information

Why We Update These Terms

• To comply with new laws
• To clarify confusing language
• To reflect new features or changes
• To fix mistakes

How We Version

We track version numbers. Major changes increment version (1.0 → 2.0). Minor updates increment decimals (1.0 → 1.1).